Service Desk Analyst Definition, Job description, Salary

Service Desk Analyst Definition, Job description, Salary

In most organizations, when there is an issue with an employee’s IT, they are either going to open a help desk ticket through their web interface or they are going to pick up a phone and call the help desk. As a help desk tech, you are on the other end of that ticket, and you are answering the phone. Like a first responder in an emergency (hey, email is an emergency!) the help desk technician is tasked with triaging the issue. If the issue involves a user needing a copy of their Exchange .pst file, you will send the ticket to the Exchange Admin queue. You are a traffic cop, keeping things moving and fixing small things where you can. If you want to compare salaries with different cities in Spain, you can use the links below to explore the data for each specific city we have researched.

In other cases, the system may be assembled from off-the-shelf components by a person called a systems integrator. This is a specific type of systems analyst that understands how to get different software packages to work with each other. The Service Desk Analyst is accountable for gathering information through a client conversation, log on to support tools, and additional support staff (service resources) if needed. Issues outside the scope of their capability or responsibility are fixed by engaging in routine other service resources from other facilities, unit, organizational groups, or the businesses service desk. IT managers will need plenty of experience, credentials, and certifications.

Help Desk Jobs in Missouri, United States

Engineers develop systems for solving various problems as members of a team. They know that a single component is worthless without their counterparts, so they have to be great communicators, as well, to be successful at their job. To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues. Desktop support engineers are IT support specialists that assist clients with hardware and software issues.

What’s the next step after help desk?

Jobs like security administrator, security analyst, systems administrator and network engineer are just some of the job roles you can land with these certifications. If you hold these three certifications, be sure to market yourself as a CompTIA Secure Infrastructure Specialist (CSIS)!

In a networked organization, people with the right skills are brought together for a project and then released to work on other projects when that project is over. These groups are somewhat informal and allow for all members of the group to maximize their effectiveness. To become a systems analyst, you should have a background both in the business and in systems design. Many analysts first worked as programmers and/or had experience in the business before becoming systems analysts. They provide solutions for issues they find in the process, including designing new systems, upgrading hardware and maintaining an existing system. To this end, provides a robust platform that can help organizations achieve their goals relating to telecommunications and related services.

Senior Help Desk Analyst

By finding the median salary, cost of living, and using the Bureau of Labor Statistics’ Location Quotient, we narrowed down our list of states to these four. Welcome to ITCareerFinder, a world-class web portal designed to help IT pros advance their careers. For many working in IT (or thinking about an IT career), determining whether to pursue one or more of these certifications is an important question. For many jobs, such as those involving networking or security, a certificate will be required by the employer as a way to determine which potential employees have a basic level of skill. For those who are already in an IT career, a more advanced certificate may lead to a promotion.

  • They provide technical care for any aspect of the information systems unit, including system hardware, operating systems, applications, and networks.
  • A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues.
  • Larger organizations will have more specialized roles; smaller organizations may combine some of these roles.

For many companies, these questions are resolved by the implementation of the ERP system (see discussion of ERP in chapter 8). The ERP allows organizations to regain control of their information and influences organizational decisions throughout the company. An information-security officer is in charge of setting information-security policies for an organization, and then overseeing the implementation of those policies. This person may have one or more people reporting to them as part of the information-security team. As information has become a critical asset, this position has become highly valued. The information-security officer must ensure that the organization’s information remains secure from both internal and external threats.

Network ops and security expert.

You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis. Yes, you can get to a managerial or executive-level position—even a seat in the C-suite—from the IT help desk. It can be tough to see the top through all those rungs on the ladder, but the top is closer than you think.

All that customer service and communication experience you gained while helping colleagues learn and use new technologies will help you work your way to the top. Eric Bloom, the executive director of the IT Management and Leadership Institute and a former CIO, writes in CIO that communication is key to IT’s efficiency, effectiveness, and value. People struggle to move past their entry-level positions because they don’t have a good plan to do so. As a result, they end up spending more than 3 years in a helpdesk environment without getting the experience and skills that lead to the best-paying IT jobs. To save money and time, companies are now looking to hire people who understand the full stack of networking technologies, also known as full-stack network engineers. Many times, an organization needs a specific skill for a limited period of time.

Government vs Private Sector Salaries

Their job is to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing and upgrading software, and troubleshooting basic IT issues. The role of the systems analyst is to straddle the divide between identifying business needs and imagining a new or redesigned computer-based system to fulfill those needs. This individual will work with a person, team, or department with business requirements and identify the specific details of a system that needs to be built. Generally, this will require the analyst to have a good understanding of the business itself , the business processes involved, and the ability to document them well.

Can you go from help desk to system admin?

One logical path from the help desk leads to a system administrator role (or comparable roles like network administrator,) ideally one that tasks you with solving more complex problems or being responsible for applications and infrastructure.